Privacy Policy

Bangkok Grand Inter Group Co., Ltd. · Effective 22 October 2026

This policy explains how Bangkok Grand Inter Group Co., Ltd. ("BGI", "we") collects, uses and protects personal data submitted through bangkokgrand.org, in line with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). BGI is the data controller for this data.

1. What we collect

Business inquiry form: your name, company, business email, role, preferred contact method and phone number or messenger ID, the commodity, volume and destination you are interested in, your message, and the team member you chose to contact.
Website chat: the messages you type and any details you share with our assistant.
Technical data: your approximate country, derived from your IP address. Your IP address is used briefly to protect the site against abuse (for example, limiting repeated submissions) and is not stored with your inquiry or chat. A security check by Cloudflare Turnstile helps us block automated spam. We use Cloudflare Web Analytics, which counts visits without cookies.

2. Why we use it

To answer your inquiry and follow up through the contact method you prefer.
To match your requirements with suitable counterparties and to progress a potential transaction at your request.
To carry out due diligence and compliance checks (such as KYC, sanctions and anti-money-laundering screening) when a transaction moves forward.
To keep the website secure and prevent fraud and spam.

We rely on taking steps at your request before entering into a contract, our legitimate interests in operating a trade brokerage securely, and our legal obligations.

3. The AI chat assistant

Replies in the website chat are written by an AI model (Claude, provided by Anthropic), which processes your messages to answer them. The assistant can make mistakes, does not quote prices and cannot make commitments on our behalf. When you share your contact details, they are passed to our team, who follow up personally. Chats are saved so the team can see what you asked.

4. Service providers

We use these providers to run the website and handle inquiries. They process personal data on our behalf and only for these purposes:

Cloudflare — website hosting, security and data storage.
Anthropic — the AI model behind the website chat.
LINE (LY Corporation) — internal notifications that alert our team to new inquiries.

Some of these providers may process data outside Thailand. Where they do, we rely on their contractual and technical safeguards for personal data.

5. Sharing

We do not sell personal data. We share your details with a prospective counterparty only when needed to progress your inquiry and with your agreement, or where the law requires it.

6. How long we keep it

Inquiries and chat conversations are deleted automatically after 12 months, unless we need them longer for an ongoing transaction or a legal obligation.

7. Security

The website uses encrypted connections (HTTPS), and stored inquiries are accessible only to authorised BGI staff through a password-protected system.

Please do not send bank details, passport or ID copies, passwords or payment information through this website. BGI never asks for payments, deposits or fees through the website or chat.

8. Your rights

Under the PDPA you may ask to access, correct or delete your personal data, object to or restrict its use, receive a copy of it, or withdraw consent you have given. You may also complain to Thailand's Personal Data Protection Committee (PDPC). To make a request, contact us through the business inquiry form or the WhatsApp link on our website and mention "privacy request".

9. Contact

Bangkok Grand Inter Group Co., Ltd., Bangkok, Thailand — via the business inquiry form.

10. Changes

We may update this policy. The effective date above shows when it last changed.